Frequently asked questions

Orders are picked and packed from our UK studio within 1 business day. Standard UK delivery typically arrives in 2–4 business days, and tracked express in 1–2. International delivery usually takes 5–10 business days depending on your destination and local customs.

Shipping is calculated at checkout based on your address and basket — standard, express and international options are available, each shown with live pricing before you pay. Orders are dispatched within 1–2 working days with tracking.

As soon as your parcel ships you'll receive an email with a tracking link. You can also view the latest status any time under Orders in your account.

Yes — we ship to most countries worldwide. Any import duties or taxes for orders outside the UK are set by your local customs authority and may be payable on delivery.

LED masks deliver specific wavelengths of light into the skin — red and near-infrared to support firmness and renewal, blue to target blemish-causing bacteria. It's a drug-free, non-invasive treatment you can do hands-free at home.

Each device explains its modes on the product page: red and near-infrared for smoothing, firming and recovery, and blue for breakout-prone skin. Many masks combine wavelengths so you can target more than one concern.

Most people see the best results with short sessions of 3–12 minutes, three to five times a week. Each device includes guidance, and the built-in timer makes it easy to stay consistent.

Many people notice a brighter, calmer complexion within a couple of weeks, with firmness and clarity improving over 8–12 weeks of consistent use. Light therapy rewards regular sessions.

Yes. We curate masks built on FDA-cleared technology with medical-grade LEDs and eye-safe shielding. The light is drug-free and non-invasive — always follow the included instructions for your device.

Our masks are designed with eye-safe shielding, and many include protective shields where recommended. Keep your eyes closed during a session and follow the guidance supplied with your device.

Pick by goal: a red or near-infrared face mask for smoothing and firmness, a blue-light mask for breakouts, or a full-body panel for wider coverage. If you're unsure, our team is happy to help — just reach out via live chat or email.

Wipe the inner surface with a soft, dry or lightly dampened cloth after use, store it in its case away from direct sunlight, and charge as directed. Each product page lists the full care and storage notes.

We accept all major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay. Every transaction is processed over an encrypted, PCI-DSS compliant checkout — we never see or store your card details.

Every device comes with a manufacturer warranty, and your order is covered by our 30-day money-back guarantee. If you're not in love with your mask, contact us within 30 days and we'll make it right. See our Refund Policy for full details.

Yes. A VAT receipt is generated automatically and emailed with your order confirmation, and is always available to download from your account.

Yes — explore our curated gift edits, and you can add a gift note at checkout. Each mask arrives beautifully boxed, with recyclable packaging as standard on every order.